Last year was the first year it was hard to buy US Open tickets. In 2023 and earlier, I would buy them after work during the American Presale, no problem. Ok fine, it’s going to be like Comic-Con where you have to buy them the second they become available. Here’s how that went.
Tuesday – American Express Presale
Sales start at 9am. I was on the site before that. Everyone on the site gets a random number. Mine was 3200. The number went down slowly to about 2200 (over about 40 minutes) and then flew down to zero. When I got in, I was able to see Grounds Passes for the day I wanted. I attempted to put it in my cart and it said they were no longer available. I repeated this a few times and then it stopped saying available at all.
I then went to buy my Ashe ticket for a different day. I made the mistake of using a different browser tab so back in the queue. (You can’t use multiple devices or multiple tabs.) It took less time to get to the front of the queue this time and I was a able to get a ticket. A big change this year is they just tell you the row number and not the seat number. Which is annoying because I want to be within a few seats of the aisle and not some random place in the row. After I paid, I got my actual seat number which turns out to be an aisle.
I paid with my american express card and was not prompted for a one time pass code texted to my cell. (This is important; remember this)
Friday – Public sale
I know they don’t release all the tickets during the presale so I tried again. I was on the Ticketmaster site before 9am. This time, I got number 19 in queue. Awesome. There were plenty of grounds passes for the day I wanted. (And plenty of resellers charging double price.) I put three official tickets in my card for myself and my friends. Great. I didn’t get that far on Tuesday.
I then went to pay. Where I get prompted for a one time PIN that “was texted to me.” It was not. I tried clicking resend a few times. No text. Unfortunately I didn’t have another credit card with me. Then my session timed out. I tried again (at 9:15am) and all the non-resale grounds passes were gone.
The future
The US Open did release more grounds passes closer to the time last year. But you have to keep checking to see when which is annoying. Also last year, they didn’t sell grounds passes in person. You have to buy them online.